Customer Management Hub – Customer Management Tutorials

This page lists all customer management tutorials on Marketing91. If you want to give excellent service to your customers, or understand your customers better, then this is the page you should refer to thoroughly.

Module 1: Foundational Concepts

1. Consumer vs Customer
2. Customer Concept
3. Customer Persona
4. Customer to Business

Module 2: Understanding Customers

5. Types of Customers
6. Customer Profile
7. Customer Profiling
8. Customer Analysis
9. Customer Insights
10. Customer Expectations
11. Customer Perception
12. Customer Interest
13. Customer Attention
14. Customer Desire
15. Customer Value
16. Customer Experience
17. Customer Journey Mapping
18. Customer Experience Management
19. Customer Experience Strategy

Module 3: Internal Customers

20. Internal Customer
21. Internal Customer Care

Module 4: Engaging with Customers

22. Customer Engagement
23. Customer Relations
24. Customer Relationship
25. Client Relationships
26. Customer Relationship Management

Module 5: Customer-Centric Organizations

27. Customer Centric
28. Customer Driven Organization
29. Customer Oriented Organizational Chart
30. Customer Orientation
31. Customer Intimacy

Module 6: Management and Data

32. Customer Management
33. Customer Database
34. Customer Base

Module 7: Service and Care

35. What is Customer Care
36. Customer Service
37. Importance of Customer Service
38. Good Customer Service
39. Deliver Great Customer Service
40. Customer Service Skills
41. Customer Service Representative
42. Customer Service Goals
43. Customer Service Jokes (To lighten the mood)

Module 8: Types of Services & Issues

44. Types of Customers Services
45. Customer Complaints
46. Types of Customer Complaints
47. Apologize to a Customer

Module 9: Value, Equity & Profitability

48. Customer Perceived Value
49. Customer Equity
50. Customer Profitability

Module 10: Lifecycle and Journey

51. Customer Life Cycle
52. Customer Lifetime Value

Module 11: Retention, Satisfaction, and Loyalty

53. Customer Retention
54. Cost of Lost Customers
55. Repeat Business
56. Customer Defection
57. Customer Satisfaction
58. Achieve Customer Satisfaction
59. Levels of Customer Satisfaction
60. Measure Customer Satisfaction
61. Customer Satisfaction Questionnaire
62. Total Customer Satisfaction
63. Customer Loyalty
64. Gain Customer Loyalty
65. Loyalty Ladder
66. Loyalty Program
67. Brand Loyal Customers
68. Financial benefits for Customer Retention
69. Strategies for Customer Retention
70. Structural ties for Customer Retention

Module 12: Feedback and Reviews

71. Customer Reviews and Recommendations
72. Customer Feedback
73. Customer Feedback
74. Customer Expectations
75. Get Customer Testimonials

Module 13: Appreciation and Goodwill

76. Appreciate Customers
77. Customer Appreciation
78. Customer Goodwill

Module 14: Development and Success

77. Customer Development
78. Customer Success
79. Customer Acquisition

Module 15: Empowerment & Marketing

80. Customer Empowerment
81. Customers Do The Marketing