RingCentral is a cloud-based communication and collaboration platform that offers services such as video conferencing for mobile devices and desktop apps, team messaging, and cloud phone systems. In this article, we discuss the top RingCentral Competitors and Alternatives.
With a robust suite of products, including voice, video, team messaging, and contact center solutions, RingCentral empowers organizations to connect and collaborate seamlessly across multiple channels. Its user-friendly interface and intuitive features make it easy for teams to communicate and collaborate in real-time, regardless of location or device.
One of the critical advantages of RingCentral is its ability to streamline business communications and enhance productivity. By integrating voice, video, and messaging into a single platform, employees can stay connected and engaged with their colleagues, customers, and partners. With features like easy call forwarding, team messaging, and unlimited video meetings and conferencing, RingCentral simplifies communication processes and ensures that meaningful conversations are not missed.
- Product Type: Cloud Communication and collaboration platform
- Industry: Cloud communications
- Founded Date: 1999
- Founders: Vlad Shmunis
- Headquarters: Belmont, California, United States
- Area Served: Worldwide
- Current CEO: Anand Eswaran
Table of Contents
The top RingCentral competitors are
1. 8×8
- Product Type: Cloud Communications
- Industry: Telecommunications
- Founded Date: 1987
- Founders: Dr. Chi-Shin Wang, Dr. Y.W. Sing, and Dr. Kuo-Chung Yu
- Headquarters: San Jose, California, United States
- Area Served: Worldwide
- Current CEO: Dave Sipes
8×8 is a cloud communication provider whose services are pretty comparable to RingCentral. It offers Voice over IP (VoIP) products for businesses of all sizes, and its unified communications platform integrates voice, video, chat, and contact center solutions. It emphasizes its secure and reliable network and integrations with popular business tools to deliver quality communications solutions.
2. Cisco Webex
- Product Type: Video Conferencing
- Industry: Telecommunications
- Founded Date: 1995
- Founders: Len Bosack and Sandy Lerner
- Headquarters: Milpitas, California, United States
- Area Served: Worldwide
- Current CEO: Chuck Robbins
Cisco Webex is a video conferencing brand by the networking giant Cisco. Through offering video meeting capability, instant messaging, file sharing, and whiteboarding, Webex seeks to provide seamless and secure collaboration tools. It’s gained a reputation in the industry as a reliable solution for large-scale enterprises.
3. Nextiva
- Product Type: Business Communication
- Industry: Telecommunications
- Founded Date: 2006
- Founders: Tomas Gorny and Tracy Conrad
- Headquarters: Scottsdale, Arizona, United States
- Area Served: United States
- Current CEO: Tomas Gorny
Nextiva is a cloud-based communication company that provides VoIP services and CRM systems, Live Chat, Surveys, and Analytics. It offers end-to-end business communication and positions itself as a robust and automated workflow platform.
4. Vonage Business
- Product Type: Business Communication
- Industry: Telecommunications
- Founded Date: 2001
- Founders: Jeffrey Citron and Carlos Bhola
- Headquarters: Holmdel, New Jersey, United States
- Area Served: Worldwide
- Current CEO: Rory Read
Vonage Business is a leading provider of commercial communication tools that provides fully integrated business communications via Voice, Video, Messaging, and Verification APIs. Vonage’s approach is to combine voice and data on a single, cloud-based platform to allow businesses to stay connected, collaborate more efficiently, and interact with customers in innovative ways.
5. GoTo Connect
- Product Type: Business Communication
- Industry: Telecommunications
- Founded Date: 2004
- Founders: Michael Facemire and David Guthrie
- Headquarters: Boston, Massachusetts, United States
- Area Served: Worldwide
- Current CEO: Mark Strassman
GoTo Connect (formerly known as Jive) is a phone, video conferencing, and meeting software platform. This tool combines VoIP phone calls and services with video conferencing capabilities in one app, providing a unified, seamless communication experience for businesses and their teams.
6. Zoom Phone
- Product Type: Business Communication
- Industry: Telecommunications
- Founded Date: 2011
- Founders: Eric Yuan
- Headquarters: San Jose, California, United States
- Area Served: Worldwide
- Current CEO: Eric Yuan
Zoom Phone is a cloud phone solution by Zoom, a company well-known for its unlimited video meetings, voice calls, and conferencing services. Besides the unlimited calls and video conferencing functionalities, Zoom Phone now offers features such as auto-attendants, voicemail, and call routing, transitioning from a pure video meeting platform to a comprehensive telephony solution.
7. Dialpad
- Product Type: Cloud Communications
- Industry: Telecommunications
- Founded Date: 2011
- Founders: Craig Walker, John Rector, and Brian Peterson
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Craig Walker
Dialpad is a cloud communication platform that provides call center software for international calling, video meetings, international calls, and VoIP phone systems. The platform is touted to provide seamless communication for international calls by using artificial intelligence (AI) to turn calls into action items.
8. Microsoft Teams
- Product Type: Collaboration Software
- Industry: Software
- Founded Date: 2017
- Founders: Microsoft Corporation
- Headquarters: Redmond, Washington, United States
- Area Served: Worldwide
- Current CEO: Satya Nadella
Microsoft Teams is an integrated communication platform within the Microsoft 365 Suite. It offers vast collaborative features such as chats, video meetings, and file sharing and has advanced integrations with other Microsoft apps. Its VoIP features are part of the more extensive communication and productivity hub.
9. Ooma Office
- Product Type: Business Communication
- Industry: Telecommunications
- Founded Date: 2004
- Founders: Andrew Frame
- Headquarters: Sunnyvale, California, United States
- Area Served: United States
- Current CEO: Eric Stang
Ooma Office is a Voice over IP service provider explicitly designed for small businesses. The service includes business phone features such as virtual receptionist, extension dialing, unlimited international calling, call transfer, music-on-hold, etc. Ooma Office positions itself as a cost-effective, no-contract solution on the market.
10. Mitel Networks Corporation
- Product Type: Business Communication
- Industry: Telecommunications
- Founded Date: 1973
- Founders: Terry Matthews and Michael Cowpland
- Headquarters: Ottawa, Ontario, Canada
- Area Served: Worldwide
- Current CEO: Mary McDowell
Mitel Networks Corporation is a telecommunication company that provides unified communications solutions for businesses. With its robust portfolio, Mitel offers VoIP products, collaboration software, contact center systems, and cloud services, focusing on flexibility, simplicity, and cost-effectiveness.
11. Fuze, Inc.
- Product Type: Cloud Communications
- Industry: Telecommunications
- Founded Date: 2006
- Founders: Steve Kokinos and Derek Yoo
- Headquarters: Boston, Massachusetts, United States
- Area Served: Worldwide
- Current CEO: Brian Day
Fuze, Inc. is a cloud-based unified communications platform that combines audio and video calls, conferencing, and screen-sharing functionalities. Aiming to deliver seamless user experiences across devices, Fuze supports business communications needs, including voice and video calls, messaging, and screen sharing.
12. Avaya, Inc.
- Product Type: Business Communication
- Industry: Telecommunications
- Founded Date: 2000
- Founders: Lucent Technologies
- Headquarters: Santa Clara, California, United States
- Area Served: Worldwide
- Current CEO: Simon Culmer
Avaya, Inc. is a worldwide recognized communications company that offers digital engagement platforms such as VoIP, unified communications, and contact center services. All solutions are provided through different deployment models, including cloud, hybrid, and on-premises.
13. Twilio Inc.
- Product Type: Cloud Communications Platform
- Industry: Telecommunications
- Founded Date: 2008
- Founders: Jeff Lawson, Evan Cooke, John Wolthuis
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Jeff Lawson
Twilio Inc. is a cloud communications platform that allows software developers to programmatically make and receive phone calls, send and receive text messages inbound calls, make voicemail messages, and perform other communication functions using its web service APIs.
14. Intermedia
- Product Type: Cloud Communications Platform
- Industry: Telecommunications
- Founded Date: 1995
- Founders: Michael Choupak, Serguei Sofinski
- Headquarters: Sunnyvale, California, United States
- Area Served: Worldwide
- Current CEO: Michael Gold
Intermedia is a cloud communications company that provides businesses with a unified communications platform. Its offerings combine proprietary VoIP services, screen sharing, video conferencing and collaboration tools, and mobile and desktop apps to promote seamless digital workflows within organizations.
15. Five9
- Product Type: Cloud Contact Center
- Industry: Telecommunications
- Founded Date: 2001
- Founders: David Van Everen, Brian Silverman
- Headquarters: San Ramon, California, United States
- Area Served: Worldwide
- Current CEO: Rowan Trollope
Five9 is a cloud-based call center solution focusing on customer service software needs. It offers automatic call distribution (ACD), predictive dialing call recording, interactive voice response (IVR), CTI, and analytics.
16. Genesys Cloud CX
- Product Type: Cloud Contact Center
- Industry: Telecommunications
- Founded Date: 1990
- Founders: Gregory Shenkman, Alec Miloslavsky
- Headquarters: Daly City, California, United States
- Area Served: Worldwide
- Current CEO: Tony Bates
Genesys Cloud CX is a customer experience brand providing cloud contact center solutions. Its platform offers businesses numerous ways to connect with customers, including voice, chat, email, text, instant messaging, and social media.
17. Talkdesk
- Product Type: Cloud Contact Center
- Industry: Telecommunications
- Founded Date: 2011
- Founders: Cristina Fonseca, Tiago Paiva
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Tiago Paiva
Talkdesk is a cloud-based contact center, customer service, and AI software provider. Its unique selling point is its quick setup, easy-to-use interface, minimal phone support, and promise to improve call quality, customer service efficiency, and effectiveness.
18. Amazon Connect
- Product Type: Cloud Contact Center
- Industry: Telecommunications
- Founded Date: 2017
- Founders: Amazon Web Services
- Headquarters: Seattle, Washington, United States
- Area Served: Worldwide
- Current CEO: Andy Jassy
- Market share: 10.63% (2023)
Amazon Connect is a self-service, cloud-based contact center service that Amazon Web Services (AWS) provides. It aims to deliver better customer service at a lower monthly cost per user and provides a seamless, omnichannel experience that improves agent productivity.
19. Salesforce Contact Center
- Product Type: Cloud Contact Center
- Industry: Customer Relationship Management (CRM)
- Founded Date: 1999
- Founders: Marc Benioff, Parker Harris, Dave Moellenhoff, Frank Dominguez
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Marc Benioff
Salesforce Contact Center is a comprehensive call and customer service management solution from Salesforce, a well-known customer relationship management (CRM) software provider. It boasts of providing efficient, intuitive customer service from anywhere, unifying customer communications across all channels.
20. OpenPhone
- Product Type: Cloud Communications Platform
- Industry: Telecommunications
- Founded Date: 2018
- Founders: Daryna Kulya, Mahyar Raissi
- Headquarters: San Francisco, California, United States
- Area Served: United States, Canada
- Current CEO: Mahyar Raissi
OpenPhone is a business phone system that operates on top of your traditional phone carrier network. It’s aimed at smaller businesses and startups, offering features such as auto-replies, business hours, call recording, routing, and even voicemail messages and transcripts.
21. Zendesk
- Product Type: Customer Service Software
- Industry: Customer Relationship Management (CRM)
- Founded Date: 2007
- Founders: Mikkel Svane, Morten Primdahl, Alexander Aghassipour
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Mikkel Svane
Zendesk is a customer service software company providing ticketing, self-service options, and customer support features. Its goal is to help businesses foster more efficient customer engagement and effectively manage customer relationships.
22. Salesforce Essentials
- Product Type: Customer Relationship Management (CRM)
- Industry: Customer Relationship Management (CRM)
- Founded Date: 1999
- Founders: Marc Benioff, Parker Harris, Dave Moellenhoff, Frank Dominguez
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Marc Benioff
Salesforce Essentials is a customer relationship management (CRM) software from Salesforce focused on small businesses. It combines sales and custom service tools in a single mobile and desktop app, enabling businesses to track customer interactions, deal progress, and support cases.
23. Freshdesk
- Product Type: Customer Service Software
- Industry: Customer Relationship Management (CRM)
- Founded Date: 2010
- Founders: Girish Mathrubootham, Shan Krishnasamy
- Headquarters: San Mateo, California, United States
- Area Served: Worldwide
- Current CEO: Girish Mathrubootham
Freshdesk is a customer support software providing multi-channel help desk solutions for businesses of any size. It offers ticketing, team collaboration tools, automation, reporting, and analytics tools to help organizations streamline their customer service process.
24. Grasshopper
- Product Type: Virtual Phone System
- Industry: Telecommunications
- Founded Date: 2003
- Founders: David Hauser, Siamak Taghaddos
- Headquarters: Needham, Massachusetts, United States
- Area Served: United States, Canada
- Current CEO: David Hauser
Grasshopper is a virtual phone system for entrepreneurs, startups, and small businesses. It allows enterprises to maintain communication with customers through various communication channels, including inbound calls using toll-free numbers, including local, toll-free, and vanity numbers, all in a cloud-based solution.
25. Google Voice
- Product Type: Communication software
- Industry: Technology
- Founded Date: March 11, 2009
- Founders: Google
- Headquarters: Mountain View, California, United States
- Area Served: Worldwide
- Current CEO: Sundar Pichai (CEO of Google)
- Market capitalization: USD 1.2 trillion (parent company Alphabet Inc.)
Google Voice is a telephone service provided by Google that allows users to make and receive phone calls, text messages, and voicemails. Aimed at personal use, small businesses, and organizations, Google Voice provides unlimited calls to a single phone number per user, tied to the user, which rings on all devices.
26. Google Meet
- Product Type: Video conferencing software
- Industry: Technology
- Founded Date: June 2017
- Founders: Google
- Headquarters: Mountain View, California, United States
- Area Served: Worldwide
- Current CEO: Sundar Pichai (CEO of Google)
- Market capitalization: USD 1.2 trillion (parent company Alphabet Inc.)
Google Meet is a video conferencing platform developed by Google. As part of Google Workspace, it provides secure, easy-to-join meetings with high-quality audio and video, catering to businesses of all sizes for their communication needs.
27. Verizon Communications, Inc.
- Product Type: Telecommunications
- Industry: Telecommunications
- Founded Date: October 7, 1983
- Founders: Bell Atlantic Corporation and GTE Corporation
- Headquarters: New York City, New York, United States
- Area Served: United States
- Current CEO: Hans Vestberg
- Market capitalization: USD 236.5 billion (as of October 13, 2023)
Verizon Communications, Inc. is a telecommunications company that provides various services, including mobile telecommunications, broadband internet, and VoIP. Verizon provides VoIP solutions to unify communication better and streamline business operations within its offerings.
28. LogMeIn, Inc.
- Product Type: Remote access software
- Industry: Technology
- Founded Date: 2003
- Founders: Michael Simon, Marton Anka, and Andrew Dreskin
- Headquarters: Boston, Massachusetts, United States
- Area Served: Worldwide
- Current CEO: Bill Wagner
- Market capitalization: USD 4.7 billion (as of October 13, 2023)
LogMeIn, Inc. is a tech company providing cloud-based remote connectivity services for collaboration, IT management, and customer engagement. Its products range from remote access and phone support to virtual meetings and data backup.
29. Comcast Corporation
- Product Type: Telecommunications
- Industry: Telecommunications
- Founded Date: June 28, 1963
- Founders: Ralph J. Roberts, Daniel Aaron, and Julian A. Brodsky
- Headquarters: Philadelphia, Pennsylvania, United States
- Area Served: United States
- Current CEO: Brian L. Roberts
- Market capitalization: USD 266.8 billion (as of October 13, 2023)
Comcast Corporation is a telecommunications company offering various services, including VoIP phone, TV, and Internet. Comcast Business’s VoiceEdge Select promises a fully-featured VoIP solution that aids businesses in professional communications with customers and between team members.
30. Zoho CRM
- Product Type: Customer relationship management software
- Industry: Technology
- Founded Date: 1996
- Founders: Sridhar Vembu and Tony Thomas
- Headquarters: Chennai, Tamil Nadu, India
- Area Served: Worldwide
- Current CEO: Sridhar Vembu
Zoho CRM is a customer relationship management software by Zoho Corporation. It provides solutions to manage sales, marketing, customer support, and inventory in a single system, enabling businesses to convert more leads, engage with customers, and grow their revenue.
These were all the competitors of RingCentral. If you know any other competitors, please do write in the comments below.
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