Zendesk is a Danish-American company that provides software-as-a-service products related to customer support, sales, and other customer communications. In this article, we discuss the top Zendesk Competitors and Alternatives.
Founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour, Zendesk has become a trusted name in the customer support industry.
The platform offers tools and features to help businesses manage and streamline customer service operations. Its primary offering, Zendesk Support, enables organizations to keep track of customer inquiries, automate ticket routing, and provide timely and efficient responses to support requests.
Additionally, Zendesk offers CRM software, live chat functionality, advanced reporting and analytics, and self-service portals to enhance the overall customer experience. With its user-friendly interface, robust features, and focus on customer satisfaction, Zendesk has become a go-to choice for companies looking to elevate their customer support efforts.
- Product Type: Customer service software
- Industry: Technology
- Founded Date: 2007
- Founders: Mikkel Svane, Morten Primdahl, Alexander Aghassipour
- Headquarters: San Francisco, California, United States
- Area Served: Global
- Current CEO: Mikkel Svane
Table of Contents
The top Zendesk competitors are
1. Salesforce Service Cloud
- Product Type: Customer service management software
- Industry: Cloud computing, CRM software
- Founded Date: 1999
- Founders: Marc Benioff, Parker Harris, Dave Moellenhoff, Frank Dominguez
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Marc Benioff
- Revenue: $21.25 billion (2022)
- Number of employees: 70,000 (2022)
- Market capitalization: $250 billion (2022)
Salesforce Service Cloud is a customer service platform enabling businesses to manage customer interactions better. This tool empowers customer service teams with a unified system for managing all types of customer communications across various channels, such as email, social media, chat, and phone. Salesforce Service Cloud is recognized for its robust functionality and impressive integration capabilities, making it a popular option for businesses looking to improve their customer service experience.
2. Freshdesk
- Product Type: Customer service management software
- Industry: Cloud computing, SaaS
- Founded Date: 2010
- Founders: Girish Mathrubootham, Shan Krishnasamy
- Headquarters: San Mateo, California, United States
- Area Served: Worldwide
- Current CEO: Girish Mathrubootham
Freshdesk is a cloud-based customer support software that streamlines the process of managing customer queries and issues. With critical features like a multi-channel helpdesk, ticket management, automation capabilities, and collaboration tools, Freshdesk simplifies the overall customer service process for businesses. Its comprehensive functionality and easy-to-use interface make it a popular choice for organizations of all sizes.
3. ServiceNow Customer Service Management
- Product Type: Customer service management software
- Industry: Cloud computing, IT service management
- Founded Date: 2004
- Founders: Fred Luddy
- Headquarters: Santa Clara, California, United States
- Area Served: Worldwide
- Current CEO: Bill McDermott
ServiceNow Customer Service Management is a platform designed to improve customer service and support experiences across various touchpoints. By leveraging advanced technologies like AI, automation, and analytics, ServiceNow helps businesses deliver personalized, efficient, and proactive exceptional customer service and experiences. This platform suits companies requiring a comprehensive customer service solution with extensive integration capabilities.
4. Microsoft Dynamics 365 Customer Service
- Product Type: Customer service management software
- Industry: Cloud computing, CRM software
- Founded Date: 2016
- Headquarters: Redmond, Washington, United States
- Area Served: Worldwide
- Current CEO: Satya Nadella
Microsoft Dynamics 365 Customer Service is a support software that helps businesses manage customer interactions and resolve issues seamlessly. This platform enables companies to enhance their customer service capabilities and streamline operations with features like omnichannel support, case management, automated workflows, and artificial intelligence-driven tools. Microsoft Dynamics 365 Customer Service is favored for its deep integration with other Microsoft products and customization options.
5. Zoho Desk
- Product Type: Customer service management software
- Industry: Cloud computing, SaaS
- Founded Date: 1996
- Founders: Sridhar Vembu, Tony Thomas
- Headquarters: Chennai, Tamil Nadu, India
- Area Served: Worldwide
- Current CEO: Sridhar Vembu
Zoho Desk is a cloud-based helpdesk software designed to assist businesses in offering efficient customer support. Zoho Desk provides features such as ticket management, multi-channel support, automation, and knowledge base management. Its easy-to-use interface and robust feature set make it an attractive choice for various businesses, regardless of size or industry.
6. HubSpot Service Hub
- Product Type: Customer service management software
- Industry: Inbound marketing, CRM software
- Founded Date: 2006
- Founders: Brian Halligan, Dharmesh Shah
- Headquarters: Cambridge, Massachusetts, United States
- Area Served: Worldwide
- Current CEO: Brian Halligan
HubSpot Service Hub is a comprehensive customer service platform allowing businesses to manage customer interactions and support cases easily. With features like ticketing, live chat, customer feedback, and automation, the Service Hub enables businesses to provide a streamlined support experience. This platform is known for its seamless integration with other HubSpot tools, making it a popular choice for organizations already using HubSpot’s suite of products.
7. Oracle Service
- Product Type: Enterprise software
- Industry: Computer software
- Founded Date: 1977
- Founders: Larry Ellison, Bob Miner, Ed Oates
- Headquarters: Redwood City, California, United States
- Area Served: Worldwide
- Current CEO: Safra Catz
Oracle Service provides customer service solutions designed to help businesses deliver powerful, personalized support experiences. With features like case management, digital engagement, and self-service capabilities, Oracle Service helps improve the overall customer support experience. This platform suits businesses requiring advanced functionality and integration with other Oracle products.
8. Genesys Cloud
- Product Type: Cloud-based customer experience and call center software
- Industry: Computer software
- Founded Date: 1990
- Founders: Gregory Shenkman, Alec Miloslavsky, Ad Nederlof
- Headquarters: Daly City, California, United States
- Area Served: Worldwide
- Current CEO: Tony Bates
Genesys Cloud is a contact center platform that provides customer engagement and support solutions through various channels like phone, chat, email, and social media. With its cloud-based architecture, Genesys Cloud offers scalability and flexibility to businesses seeking a comprehensive customer service solution. This platform is known for its wide range of features and integration options.
9. Intercom
- Product Type: Customer messaging platform
- Industry: Computer software
- Founded Date: 2011
- Founders: Eoghan McCabe, Des Traynor, Ciaran Lee, David Barrett
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Karen Peacock
Intercom is a customer communication platform that helps businesses engage, support, and convert customers. Intercom streamlines communication between customers and support teams with features like in-app messaging, chatbots, live chat, and a help center. This platform is favored by businesses looking to improve customer engagement and support experiences with a modern, easy-to-use solution.
10. LiveAgent
- Product Type: Help desk software
- Industry: Computer software
- Founded Date: 2004
- Founders: Andrej Harsani, Viktor Zeman
- Headquarters: Bratislava, Slovakia
- Area Served: Worldwide
- Current CEO: Andrej Harsani
LiveAgent is a helpdesk software that offers multi-channel customer support tools to businesses looking to manage customer communications efficiently. With features like ticket management, live chat, call center, and social media integration, LiveAgent provides a comprehensive solution for customer service teams. Its intuitive interface and customizability make it popular among businesses of various sizes.
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11. HelpScout
- Product Type: Help desk software
- Industry: Computer software
- Founded Date: 2011
- Founders: Nick Francis, Jared McDaniel
- Headquarters: Boston, Massachusetts, United States
- Area Served: Worldwide
- Current CEO: Nick Francis
HelpScout is an email-based customer support tool that simplifies managing customer issues and requests. With features like shared inboxes, automated workflows, and detailed reporting capabilities, HelpScout enables businesses to improve customer service efficiency. This platform suits businesses prioritizing email support and looking for an easy-to-use solution.
12. ManageEngine ServiceDesk Plus
- Product Type: Help desk software
- Industry: Computer software
- Founded Date: 2002
- Founders: Girish Mathrubootham
- Headquarters: Pleasanton, California, United States
- Area Served: Worldwide
- Current CEO: Raj Sabhlok
ManageEngine ServiceDesk Plus is a complete IT service management tool to streamline helpdesk requests. It offers various functionality, including incident management, asset tracking, and purchase order management. Known for its user-friendly interface and rich features, ServiceDesk Plus is chosen by businesses that value automation and integrated, efficient workflow processes.
13. Kayako
- Product Type: Help desk software
- Industry: Computer software
- Founded Date: 2001
- Founders: Varun Shoor
- Headquarters: London, United Kingdom
- Area Served: Worldwide
- Current CEO: Varun Shoor
Kayako is a customer service platform that merges various support channels, like email, live chat, and social media, into a single interface. With features like ticket management, help center, and client satisfaction surveys, Kayako helps organizations deliver a seamless and high-quality customer support experience. Its strong focus on customer engagement and user-friendly design makes it popular among businesses of different scales.
14. Jira Service Management
- Product Type: Help desk software
- Industry: Computer software
- Founded Date: 2002
- Founders: Mike Cannon-Brookes, Scott Farquhar
- Headquarters: Sydney, Australia
- Area Served: Worldwide
- Current CEO: Mike Cannon-Brookes
Jira Service Management is a service desk software developed by Atlassian for IT service management (ITSM) and customer service. It offers features such as incident, problem, change management, service request, and customer relationship management tools. Jira Service Management stands out for its ability to integrate directly with software development processes and tools.
15. Kustomer
- Product Type: Customer service software
- Industry: Computer software
- Founded Date: 2015
- Founders: Brad Birnbaum, Jeremy Suriel
- Headquarters: New York City, New York, United States
- Area Served: Worldwide
- Current CEO: Brad Birnbaum
Kustomer is a customer service platform that focuses on personalized customer support. This platform compiles customer history across different channels into a single timeline, helping support teams understand the customer’s journey. Its ability to automate repetitive tasks and provide insightful customer data analytics results in an improved customer service experience.
16. Groove
- Product Type: Help desk software
- Industry: Computer software
- Founded Date: 2013
- Founders: Alex Turnbull
- Headquarters: Newport, Rhode Island, United States
- Area Served: Worldwide
- Current CEO: Alex Turnbull
Groove is a simple helpdesk software that helps teams provide personal customer support. It centralizes customer inquiries from different channels and simplifies collaboration among the support team and agents. Groove’s ease of use, straightforward design, and affordability make it a favorite among small and medium-sized businesses.
17. HappyFox
- Product Type: Help desk software
- Industry: Computer software
- Founded Date: 2011
- Founders: Shalin Jain
- Headquarters: Irvine, California, United States
- Area Served: Worldwide
- Current CEO: Shalin Jain
HappyFox is a help desk software solution streamlines a company’s customer support requests. With features like ticket management, a self-service knowledge base, and support analytics, HappyFox improves customer support teams’ efficiency. The software’s user-friendly interface, rich feature set, and customization options make it a preferred choice for businesses across industries.
18. Front
- Product Type: Email management software
- Industry: Computer software
- Founded Date: 2013
- Founders: Mathilde Collin, Laurent Perrin
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Mathilde Collin
Front is a customer communication platform integrating customer messages from various channels, such as email, social media, and SMS, into a single collaborative interface. By empowering teams to work collaboratively and respond rapidly to all customer requests and messages, Front drives improved customer engagement and productivity.
19. ProProfs Help Desk
- Product Type: Help desk software
- Industry: Computer software
- Founded Date: 2016
- Founders: Sameer Bhatia
- Headquarters: Santa Monica, California, United States
- Area Served: Worldwide
- Current CEO: Sameer Bhatia
ProProfs Help Desk is a ticketing system that helps businesses track customer conversations and resolve issues effectively. The platform streamlines handling customer inquiries by allowing support agents to collaborate on tickets, leading to faster resolution times. ProProfs’ easy-to-use interface and effective ticket management system make it a go-to for businesses of varying sizes.
20. ConnectWise Manage
- Product Type: Business management software
- Industry: Computer software
- Founded Date: 1982
- Founders: David Bellini, Arnie Bellini
- Headquarters: Tampa, Florida, United States
- Area Served: Worldwide
- Current CEO: Jason Magee
ConnectWise Manage is a business management platform that runs and streames a company’s operations. It integrates with numerous tools to help businesses centralize their operations, increase visibility, and improve efficiency. Known for its extensive integration options and feature-rich interface, ConnectWise Manage is well-suited for IT service providers and businesses needing robust operational support.
21. TeamSupport
- Product Type: Help desk software
- Industry: Computer software
- Founded Date: 2008
- Founders: Robert C. Johnson
- Headquarters: Dallas, Texas, United States
- Area Served: Worldwide
- Current CEO: Pete Khanna
TeamSupport is a help desk software for B2B technology companies. It excels at breaking down communication silos between departments, improving collaboration and understanding of customer issues. With solid features like omnichannel support, advanced ticketing, and customer distress index, TeamSupport is notably effective for businesses with complex tech products.
22. SysAid
- Product Type: IT service management software
- Industry: Computer software
- Founded Date: 2002
- Founders: Israel Lifshitz
- Headquarters: Tel Aviv, Israel
- Area Served: Worldwide
- Current CEO: Sarah Lahav
SysAid is a help desk tool offering IT service management (ITSM) functionalities to businesses of different sizes. It provides many features like incident, asset, and service request management, which help companies streamline their work and improve productivity. The platform’s affordability, user-friendly interface, and scope for customization appeal to a broad spectrum of businesses.
23. Freshservice
- Product Type: IT Service Management
- Industry: Information Technology
- Founded Date: 2010
- Founders: Girish Mathrubootham, Shanmugam Krishnasamy
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Girish Mathrubootham
Freshservice is a customer support software that focuses on providing a unified service experience to its users. It includes ticket management, a knowledge base, and service catalogs. The platform differentiates itself with a self-service portal and ITIL-aligned service management capabilities, making it an attractive choice for businesses that demand more from their customer support software.
24. AzureDesk
- Product Type: Help Desk Software
- Industry: Information Technology
- Founded Date: 2014
- Headquarters: Chennai, Tamil Nadu, India
- Area Served: Worldwide
AzureDesk is a customer support solution ticketing system designed with simplicity in mind. It manages customer support requests from various channels, helping businesses keep track of all their customer interactions in one place. Notably, AzureDesk’s simplicity and affordability make it a preferred choice for smaller businesses or businesses just beginning to formalize their customer support operations.
25. Gorgias
- Product Type: E-commerce Customer Service
- Industry: Information Technology
- Founded Date: 2015
- Founders: Romain Lapeyre, Alex Plugaru
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Romain Lapeyre
Gorgias is a help desk solution designed specifically for e-commerce sellers. This platform merges customer interactions from various channels and orders from multiple storefronts into a single view. Gorgias stands out due to its deeply integrated e-commerce-specific features, such as generating shipping labels or issuing refunds directly from the help desk.
26. Hiver
- Product Type: Email Collaboration Tool
- Industry: Information Technology
- Founded Date: 2011
- Founders: Niraj Ranjan Rout, Nitesh Nandy
- Headquarters: Bangalore, Karnataka, India
- Area Served: Worldwide
- Current CEO: Niraj Ranjan Rout
Hiver is a Gmail-based customer service solution that facilitates managing customer support directly from Gmail. Hiver helps teams collaborate efficiently on customer issues by turning emails into actionable tasks. Best for small and mid-sized companies, Hiver provides a shared inbox, email templates, and analytics to ensure a smooth customer service experience.
27. Sugar Serve
- Product Type: Customer Service Software
- Industry: Information Technology
- Founded Date: 2004
- Founders: John Roberts, Clint Oram, Jacob Taylor
- Headquarters: Cupertino, California, United States
- Area Served: Worldwide
Sugar Serve is a customer engagement platform that creates a high-quality, personalized customer service experience. It offers numerous features like case routing, self-service, and service-level agreement management. Companies that value a high level of customer care often opt for this platform because it focuses on delivering a seamless customer experience using AI-driven insights.
28. UJET
- Product Type: Customer Support Platform
- Industry: Information Technology
- Founded Date: 2015
- Founders: Anand Janefalkar
- Headquarters: San Francisco, California, United States
- Area Served: Worldwide
- Current CEO: Anand Janefalkar
UJET is a customer support platform that offers modern, smartphone-era customer service, enhancing the customer support experience through channels such as voice, chat, and in-app support. UJET’s ability to seamlessly integrate and unify voice and chat support digital channels into a single, easy-to-use app makes it a popular choice amongst forward-looking companies.
29. EngageBay
- Product Type: Marketing, Sales, and Service Software
- Industry: Information Technology
- Founded Date: 2017
- Founders: Sreedhar Ambati, Ravindra Ambati
- Headquarters: Redwood City, California, United States
- Area Served: Worldwide
- Current CEO: Sreedhar Ambati
EngageBay is a comprehensive customer service software providing various tools like ticketing, automation, email marketing, and sales software. Its easy-to-use interface, affordability, and full functionalities make it an excellent choice for small to medium businesses looking to improve their customer service game.
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30. ProProfs Knowledge Base
- Product Type: Knowledge Management Software
- Industry: Information Technology
- Founded Date: 2005
- Founders: Sameer Bhatia
- Headquarters: Santa Monica, California, United States
- Area Served: Worldwide
ProProfs Knowledge Base is a tool for creating an online FAQ or documentation page. It allows businesses to compile valuable articles, video tutorials, or customer FAQs. Easy to set up and use, the ProProfs Knowledge Base helps companies reduce the number of repetitive customer queries and improve their customers’ self-service experience.
These were all the competitors of Zendesk. If you know any other competitors, please write in the comments below.
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